I was recently made aware of the new PMT store in Bristol by a tweet posted by Total Guitar magazine. After Googling the location of the store, it turned out it was under 0.5 miles from where I was based for a work assignment.
I just want to put into context the week I had prior to walking to the shop. Monday was a stressful day at the office, and Tuesday was twice as worse. The whole week at work was a stressful rollercoaster and I was longing for Friday afternoon to come. Even after that, I was still faced with the 2.5 hour drive back from Bristol, trapped behind tractors, caravans & tourists. I was seriously highly strung, but come 4:30pm on the Friday afternoon, I left the office and proceeded to walk the half mile trip in the glorious sunshine to the new PMT store.
It was very easy to find. I don’t even know Bristol that well but if you head through the Broadmead shopping centre, you end up right by the shop entrance. That could prove to be fatal for future work assignments in the Bristol area!
Walking into PMT on the back of a very stressful week I was ready for a serious retail therapy session. You are greeted by a 20ft giant pink Stratocaster which towers above a nice selection of Marshall and Orange amps. After eyeing up the 100W Marshall JVM stack, I found myself drooling over Blackstar and Mesa Boogie combos but it was the Gibson Les Pauls hanging on the wall that really caught my attention. It turns out the shop has a good selection of Gibson, Fender and Ibanez guitars, with literally 100’s of additional electric guitars from a variety of manufacturers that will suit your playing style and/or budget.
The shop is large and I was quite impressed with the vast selection of electric guitars for sale but it was the impressive range of acoustic guitars they had for sale that was the icing on the cake. I’m not really an acoustic player by heart, but lately I’ve been wondering about acquiring a nice Taylor or Martin to strum on in the lounge at home.
Despite the impressive size of the shop with the equally good range instruments on offer, I spent around 25 minutes browsing and not once did a member of staff ask me if I needed any help. I could see some staff assisting other members of the public, one staff member in particular bending over backwards in helping a customer to choose a new amp. I finally left the shop disappointed with the lack of interaction with the staff and what highlighted the problem even further was that when I walked into the shoe shop over the road the staff approached me instantly asking if they can help in any way.
PMT Bristol has a good selection of instruments, at prices that seem reasonable. I was really impressed with the acoustic guitar selection but my overall experience was clouded by the lack of interaction from staff. This could be a freak incident though and being 4:30pm on a Friday probably didn’t help. I can’t get over the fact that even though PMT were unaware that I had just finished a very stressful week, I was actually ready to lay down some plastic as part of my retail therapy right there and then. Their lack of customer service meant they didn’t get a sale out of me that afternoon when they easily could have.
Have you visited PMT in Bristol? If so, please give your Mystery Shopper comments below.